Contact and complaints

Write to us about an order, a shop or anything else. Every message is recorded, and you get a confirmation by email.

Complaints and disputes

Where to file. With the “Problem with this order” button on your order page (the link is in your order confirmation email), by email to hello@brelo.ge, or with the form on this page. Include the order number, what happened and, if you can, a photo. A complaint sent from the order page or this form is recorded with its date and time.

Timeframes. We confirm receipt within 1 business day and answer within 5 business days. If you are owed a refund, it is made within 14 days, to the card you paid with.

How it is decided. Brelo reviews the complaint: we ask the seller for their side and evidence (how it was sent, the courier's delivery status, photos) and tell you the decision with the reasons.

If you are not satisfied, you can turn to the Competition and Consumer Protection Agency of Georgia, the courts, or the bank that issued your card. These terms do not limit those rights.

Operator and contact

Individual Entrepreneur Luka Akopashvili
ID No. 35301136727
Building N7, 20th Microdistrict, Rustavi, Georgia

Email: hello@brelo.ge