Terms and conditions

These terms apply to purchases on brelo.ge (the “site”). By placing an order you agree to them.

1. Seller

IE Luka Akopashvili
Identification code: 35301136727
Legal address: Rustavi, 20th micro-district, building 124, apt. 7, Georgia
Phone: +995 568 01 18 75
Email: hello@brelo.ge

2. Products

Every piece on the site is new and authentic. We order it from the brand's official store or its official distributor after you place your order. Photos and descriptions are based on the brand's materials; colours on screen may differ slightly.

3. Prices

Prices are in Georgian lari (GEL) and are final. The seller is not registered for VAT. Delivery costs are shown separately at checkout. The price is fixed when the order is placed.

4. Orders

After placing an order you receive an email confirmation with the order number. The order is binding once paid or confirmed with us by phone. If a piece is sold out at the brand, we will contact you and refund any payment in full.

5. Payment

Payment is currently made by bank transfer after your order is confirmed: within 1 hour of your order (10:00-20:00) we confirm the size and send the payment details. If payment is not made within 48 hours of confirmation, the order is cancelled. Card, Apple Pay, Google Pay and instalment payments will be added once enabled; card details will be processed by a bank or a licensed payment service provider over a secure connection, and BRELO will not store them.

6. Delivery

We deliver across Georgia in about 14 days (12-16 days) from order confirmation. Delivery in Tbilisi is free; to the regions it costs 10 GEL, free on orders over 300 GEL. If delivery is more than 30 days late, you may cancel the order for a full refund. Details: Delivery.

7. Cancelling an order

You can cancel an order at any time before you receive it. If we have not yet ordered the piece from the brand, you receive a full refund. If it is already ordered, the returns rule (section 8) applies.

8. Returns and exchanges

You may withdraw from the purchase within 14 calendar days of receiving the piece, without giving a reason. The piece must be unworn, with its labels and original packaging. The refund is made by the same method, no later than 14 days after we receive the piece back. Return shipping (10 GEL) is paid by the customer, except for faulty or wrong items; exchanging for another size is free. Details: Returns and exchanges.

9. Faulty or wrong items

If a piece has a manufacturing fault or you received the wrong item, write to us within 14 days of delivery. We will replace it or refund you in full, including delivery costs.

10. Authenticity

If an authorised service finds that a piece is not authentic, we refund you in full. Details: Authenticity.

11. Intellectual property

Brand names and logos belong to their owners and are used on the site only to identify the products. BRELO is not an official representative of these brands.

12. Personal data

Personal data is processed under our Privacy policy.

13. Complaints and disputes

Send complaints to hello@brelo.ge or call +995 568 01 18 75. We reply within 10 working days. Disputes are settled by negotiation, failing which under the laws of Georgia in the courts of Georgia. Consumers may also contact the consumer rights protection authority.